Privacy Policy

Mobile Applications: Location Collection Disclosure

In order to provide certain features and services, we may collect your location data even when you are not actively using our app. This background tracking allows TurnUp to keep the events on your feed relevant to your movement throughout the day. Utilizing your desired event finding radius in conjunction with background tracking will ensure that you are only being exposed to events that are accessible and satisfy your specified parameters.

TurnUp may engage in the collection of your location data through the mechanism of background tracking, in the pursuit of affording certain features and services to you. This incidental monitoring is undertaken with the purpose of providing bespoke event recommendations, reflective of your geospatial position and movement across time. The combined implementation of your stated event finding parameters, and the harnessed output of background tracking, ensures that only events that are both relevant and accessible are presented to you. It is hereby ensured that all location data captured is utilized solely for the express purposes stated, with no divulgence or dissemination to third parties, except in cases stipulated by the law.

We understand that privacy is a concern. We have done our best to make our policies are clear as possible. TurnUp processes two broad categories of personal information when you use our products and services:

Your personal information as a customer (or potential customer) of TurnUp's services — information that we refer to as Customer Account Data.
The personal information of your end users who use or interact with your application that you’ve built on TurnUp's platform, like the people you communicate by way of that application — this category contains both your Customer Usage Data (e.g., communications metadata) and your Customer Content (e.g., the contents of communications).

TurnUp processes these categories of personal information differently because the direct relationship we have with you, our customer, is different than the indirect relationship we have with your end users.

How TurnUp Processes Your Personal Information

Data protection laws and privacy laws in certain jurisdictions, like the European Economic Area (EEA), differentiate between “controllers” and “processors” of personal information. A controller decides why and how to process personal information.

A processor processes personal information on behalf of a controller based on the controller’s instructions. When TurnUp processes your Customer Account Data, the TurnUp entity with whom you are contracting is acting as a controller.

Broadly speaking, we use Customer Account Data to further our legitimate interests to:

understand who our customers and potential customers are and their interests in TurnUp's product and services,
manage our relationship with you and other customers,
carry out core business operations such as accounting, filing taxes, and fulfilling regulatory obligations and
help detect, prevent, or investigate security incidents, fraud and other abuse and/or misuse of our products and services.

What Personal Information TurnUp collects

While we’re on the subject of Customer Account Data and Customer Usage Data, we’d like to give you a brief summary of the categories of personal information that might be found in the Customer Account Data and Customer Usage Data that we collect from our customers and their end users, so you can know at a glance what we’re talking about.

We collect and process your personal information:

When you visit a TurnUp public-facing website like mobileminer.org, sign up, or make a request to receive information about TurnUp, or our products like a whitepaper or a newsletter;
When you contact our Sales Team or Customer Support Team; and
When you sign up for an account and use our products and services.

We call this personal information Customer Account Data. We also collect Customer Usage Data from you when you send or receive communications through your use of our services. This data might take different forms, and we might use it for different purposes — read on for more information.

When you visit our website, sign up for a TurnUp event or request more information about TurnUp, we collect information automatically using tracking technologies, like cookies, and through web forms where you type in your information. We collect this information to provide you with what you request through the web form, to learn more about who is interested in our products and services, and to improve navigation experience on our pages.

What Customer Account Data TurnUp Processes When You Communicate with Our Sales or Customer Support Teams and Why

You may share personal information, like your contact information, with a member of our Sales or Customer Support Team when you communicate with them. We keep a record of this interaction.

When you sign up for an account with us, we ask for certain information like your contact details and billing information so we can communicate with you and so you can pay for our products and services. We also collect some information automatically, like your IP address, when you log in to your account or when your software application built on TurnUp makes requests to our APIs. We use this to understand who is using our services and how, and to detect, prevent and investigate fraud, abuse, or security incidents.

Other Customer Account Data We Collect and Why

We may collect information about you, as our customer, from publicly-available sources so we can understand our customer base better.

How Long We Store Your Customer Account Data

TurnUp will store your Customer Account Data as long as needed to provide you with our services and to operate our business. If you ask TurnUp to delete specific personal information from your Customer Account Data (see ‘How To Make Choices About Your Customer Account Data’ below), we will honor this request unless deleting that information prevents us from carrying out necessary business functions, like billing for our services, calculating taxes, or conducting required audits.

How To Make Choices About Your Customer Account Data

You can make various choices about your Customer Account Data through the account portal, such as accessing it, correcting it, deleting it, or updating your choices about how it is used, when you log into your TurnUp account or through the marketing preferences center. Any other requests about your data you cannot make through these self-service tools, you can request by emailing support@turnupllc.tech

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